Anna Morris used to have to wake up at 3:30 a.m. to get to work on time. It was an 80-mile trek in heavy traffic from her home in Antioch, Calif., to her job behind the concierge desk at Silicon Valley's Westin Santa Clara. Pregnant with her second child, the 2½-hour commute was “breaking me down,” she says. It was time to quit. That would be the end of the story if it weren't for two things: videoconferencing technology and a company willing to invest in a valuable employee. To keep her on ...

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