All manner of “tech solutions” cross my desk, so it's getting hard to surprise me. But believe me, my socks flew off when I heard about Anna Morris, the concierge at the Westin Santa Clara. Ms. Morris is a telecommuter. That's right, a hotel concierge who works out of a home office. You can read about this unlikely arrangement on page 96, but before you flip ahead, I have to warn you: This story will make you sit down and think about whether you're really doing everything you can to retain ...

Register for Complete Access (Valid Email Required)

By registering on MeetingsNet now, you'll not only unlock the THE REAL CANCELLATION PENALTIES, you'll also gain access to exclusive premium content.

Already registered? here.