Phone addicts and Internet junkies can get their fix at the Ritz-Carlton Millenia Singapore. The 6-year-old, 610-room luxury property has added facilitywide wireless Internet service, allowing guests to connect from meeting rooms, guest rooms, and public areas.
The service, launched late this past fall, means that guests with Ethernet network cards for their computers can go online anywhere in the hotel, including the 11,781-square-foot ballroom, the 10 meeting rooms, or the outdoor pool area. Guests without computers can check their e-mail or surf the Net via guest-room televisions using the property's Guestnet system.
In another upgrade, the mobile phones in the hotel's 100 Club suites are now Wireless Application Protocol — enabled. WAP allows mobile devices to communicate with the Internet or an intranet, providing users with mobile data communications capabilities such as Web browsing and e-mail. The Ritz rents WAP phones to Club-level guests — charging only for airtime — so that they can be reached no matter where they are in Singapore via their hotel phone number. In addition, the phones can access the hotel's online “Traveler's Portal” with information on Ritz services and guest billing, links to online news, and a message retrieval system, among other features.
If guests can't tell WAP from do-wop, help is in-house. A Technology Butler, now a complimentary service at all Ritz-Carlton hotels, is available to assist guests with any IT-related dilemma.
The 32-story Millenia Singapore is part of the Marina Centre, a mixed-use waterfront development within walking distance of the Singapore International Convention and Exhibition Centre (Suntec City).