Delivering the Promise Recognize this scenario? Within minutes of arriving at a training session, you know it was a mistake to attend. Not because the trainers are unqualified or the topic is wrong. It's simply not what you needed or expected. Disappointed, you leave early, sorry to have wasted your time and energy. Let's explore this situation; the ramifications may surprise you. Whose Goals are You Promoting? Companies invest carefully in training. Goal-setting typically includes items ...

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