Attendees probably spend a lot more time in breakouts than in any other type of session. Yet, most companies neglect these hours, instead devoting their creativity and professionalism to the general sessions. As a result, breakouts are often painfully mediocre. Think, for a moment, of your attendees, not as employees, partners, or users, but as customers. You want them to "buy" your training. And the experiences in those rooms has everything to do with their satisfaction and future use of ...

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