Chicago-based Hyatt Hotels and Resorts is instituting what Bruce Small, director of sales information systems, calls “a totally new approach to group billing.” Small says the new system simplifies, organizes, and standardizes the master account billing process across the Hyatt brand. “So wherever they go, planners can expect the bill to look the same, feel the same, reconcile the same, be presented in the same way, and have the backup created in the same way — all summarized in a ...

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