Listen, Listen, Listen “You need to know what's being said about you everywhere on the Internet, and what's being said about you on Twitter,” says KiKi L'Italien, membership and education services manager, Optical Society of America, Washington, D.C. Set up Google alerts for your organization's name, your annual meeting's name, any secondary meetings you have, your primary competitors, and keywords for your industry, to pick up news articles, blog posts, photos, and anything else related to ...

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