As a paralyzed nation watched the destruction of the World Trade Center towers and the attack on the Pentagon on September 11, people in the association community dried their eyes and went to work. “Times of tragedy bring America's communities together, and associations…are often among the first to respond,” remarked Michael S. Olson, CAE, president and CEO of the American Society of Association Executives, in a statement shortly after the attacks. One first responder was Arlington, ...

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