Steven Hacker tells a story about opening a box of brochures and annual reports sent to him 10 years ago by the National Association for Exposition Managers. At the time, he was vying for the association's position of president. “It was like opening a time capsule from the 1950s,” he says about the association's dated material. “I thought, this is really intriguing. There's so much to do here. This could be a lot of fun.” Hacker got the job, giving a slide presentation to the board that ...

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