Association executives are finding the Mid-South states of Kentucky, Tennessee, and West Virginia very meetings-friendly: the people are friendly, the prices are friendly, the airfares are friendly, and the attractions and events are a return to the "real" America.
Its small to medium-sized cities provide more than planners expect, for less than they have become accustomed to paying elsewhere. And an amazing amount of convention center construction is taking place. A plus to meeting in many of these cities is their drivability--convenient to interstates and within a day's drive for half of the nation's population. Many cities are emphasizing their welcome to African-American visitors by publishing special guides to their Southern heritage.
Sprucing Up/City Roundup You wouldn't recognize Charleston, WV, the capital city, if you haven't visited it lately. Its friendly attitude and trademark sternwheeler river cruises have been enhanced by the indoor Charleston Town Center, with more than 160 stores, Picnic Place, and a three-story waterfall in its atrium.
In Lexington, KY, the University of Kentucky Basketball Museum opens this year with history and artifacts that have made this sport as vital a part of Lexington's culture as the horse farms that have given it the name of Horse Capital of the World.
Louisville, on Kentucky's western border, is expanding and renovating its downtown Commonwealth Convention Center at a cost of $57 million; completion is expected by late 1999. The new center will offer 285,000 square feet of exhibit space. The Kentucky Fair & Exposition Center, with its one million square feet of ground-level, contiguous exhibit space under one roof, is starting a six-year, $30 million capital improvement project.
In the northern part of the state, the Cincinnati/Northern Kentucky International Airport is located in Covington, KY, but its proximity to boomtown Cincinnati (20 minutes) enables the friendly, smaller town of Covington (15 minutes from the airport) to draw on big-city attractions and entertainment. The new 204,000-square-foot Northern Kentucky Regional Convention Center will open in July 1998.
Newport, across the river to the east, has new restaurants and has begun to build a $40 million aquarium and the $100 million, 1,083-foot Millennium Freedom 2000 Tower. When completed, it will be the world's 11th tallest structure and will include shops, dining, observation decks, historical exhibits, and a 2,000-bell carillon to ring in the millennium.
Tennessee's major meeting centers are Nashville in the east and Memphis on the western border, with smaller cities like Knoxville, Chattanooga, Kingsport, Gatlinburg, and Pigeon Forge very much in the market as well. Nashville is the home of country music, the Grand Ole Opry, and destination-resort Opryland. In 1996 the city's new 20,000-seat multipurpose arena opened. The city may be on the short list for a National Hockey League expansion team and is constructing a stadium on the Cumberland River, across from downtown, for the Tennessee Oilers (formerly the Houston Oilers), who are playing in Memphis until the stadium opens in Nashville in 1999.
Nashville is also home of Vanderbilt University, Fisk University, Tennessee State, Meharry Medical College, and a dozen other colleges. Vanderbilt's exact replica of The Parthenon houses the city's art museum.
Memphis, the home of W.C. Handy and the blues, is considered by many historians to be the birthplace of rock 'n' roll, and has always been a city of gospel and soul. And who can forget Graceland, the home of Elvis?
The entire waterfront area is undergoing a major face-lift, including new riverboat docking facilities, plus a scenic river walk. Central Station will be restored with shops, restaurants, a hotel, and office space. A Gibson Guitar Plant will open next door to Beale Street, center of the blues, by spring 1998. The 75,000-square-foot facility will offer tours and will house the Smithsonian Institution's Rock 'n' Soul Social Crossroads, a permanent exhibit of the social and cultural history of music in the Mississippi Delta and Memphis.
Knoxville, in the center of eastern Tennessee, is surrounded by Oak Ridge National Laboratory and three national parks (including Great Smoky Mountains). It expects completion in spring of 1998 ofLanding, a multiphase project that will bring $40 million in improvements to more than a mile of its riverfront, with a new park, restaurants, shopping, riverfront condominiums, and the Gateway Pavilion, which will celebrate the natural diversity of the region, the pioneering spirit of its people, and some of the new technologies that have grown up here.
Pigeon Forge, 13 miles from Knoxville in the foothills of the Great Smokies, is a little city with the most-visited tourist attraction in Tennessee--Dollywood--as well as the Louise Mandrell Theater, Eagle Mountain Theatre, Music Mansion Theater, and The Comedy Barn. Along its six-lane, five-mile-long Parkway are more than 10,000 guest rooms; 17 hotels have meeting space.
Chattanooga now has Tennessee Riverpark, with an existing 7 miles and an additional 15 to come, of river walks, playgrounds, barbecue areas, fishing piers (two of them wheelchair-accessible), boat landings, and parks on the Tennessee River shoreline. The development of the $45 million Tennessee Aquarium, five years ago, spurred new attractions downtown.
Kingsport, among the soft-sculpted mountain ranges and splashing creeks of northeast Tennessee, has a new place to gather: the combined MeadowView Conference Resort and Convention Center, a $50 million complex at the base of Bays Mountain. The 196-room property is managed by Marriott Conference Centers.
Nearby Johnson City is a small city with fresh mountain air and abundant natural beauty. With convention space in Garden Plaza, Holiday Inn, Freedom Hall Civic Center, and East Tennessee State University, the city looks forward to the construction of Johnson City Continuing Education Center across from the University. The 60,000-square-foot center, which is projected to open in 1998, will enhance the medical/technical corridor of development near the site. In addition, a new $23 million library will become the anchor of a proposed Cultural District with a performing arts center and a new hands-on regional museum, arts and crafts guild, and museum of Tennessee history.
Gatlinburg sits at the entrance to the Great Smoky Mountains National Park on U.S. 441, 40 miles east of Knoxville's McGhee Tyson Airport. It has a wide range of accommodations and a diversity of entertainment at area clubs, including Helen Cornelius's country music dinner theater.
Convention & Exhibition Centers Kentucky Louisville, on Kentucky's western border, is expanding and renovating its downtown Commonwealth Convention Center at a cost of $57 million; completion is expected by late 1999. The new center will offer 285,000 square feet of prefunction and exhibit space that includes a 30,000-square-foot ballroom and 55,000 square feet of meeting space. The Kentucky Fair & Exposition Center, with its one million square feet of ground-level, contiguous exhibit space under one roof, is starting a six-year, $30 million capital improvement project with major renovations to East Wing and Cardinal Stadium.
In Northern Kentucky, the 204,000-square-foot Northern Kentucky Regional Convention Center is under construction in Covington. The convention center will have a 50,000-square-foot exhibition hall, 23,000 square feet of meeting space, and a 23,000-square-foot ballroom when it opens in July 1998. This regional center will place the needs of small groups first, according to Betsy Baugh, convention center events manager. A $60 million, 14-story, 326-room Marriott Hotel on the river front will be connected to it by a walkway and will be part of a new $54 million Madison Place Complex, with offices and luxury condominiums, also under development.
Tennessee Chattanooga expects to expand the Chattanooga/Hamilton County Convention and Trade Center, which currently has 60,000 square feet of exhibit space and is connected to the 340-room Chattanooga Marriott. Plans include an additional 100,000 square feet of exhibit space, a 20,000-square-foot ballroom, and 20,000 more square feet of meeting space, but dates are not definite.
The city of Gatlinburg recently built a $25 million Convention Center with a total 188,000 square feet of space of (already) award-winning services and 3,000 hotel rooms within walking distance.
A $60 million expansion of Cook County Convention Center in Memphis will add 45,000 square feet of exhibition space (for a total of 350,000 square feet), a 32,000-square-foot ballroom, and a 2,500-seat performing arts theater, with completion in 1999.
West Virginia The city's Civic Center has 18 meeting rooms for 20 to 500 persons and a little theater seating 750. Exhibit facilities include a Grand Hall (36,256 square feet), with another 30,500 square feet in the Coliseum. Food and beverage can be provided for groups from 50 to 3,000 persons. Hotels like Marriott, Holiday Inn, Embassy Suites, and Heart O' Town provide medium-size (5,300 to 14,000 square feet) meeting space. Also nearby is the Municipal Auditorium, which seats 3,500. The prettier Capitol Plaza Music Hall in the Renaissance Village District seats 1,132.
Many meetings in West Virginia are held in Pipestem Resort State Park in the southeastern part of the state, with eight meeting rooms that can accommodate 300 people and several lodges (one with 113 rooms, one with 30) and 25 deluxe cottages; and Canaan Valley Resort State Park in Davis, with ten meeting rooms and 250 lodge rooms. Each park has its own 18-hole championship golf course.
Hotel News Kentucky Louisville * The Seelbach has just completed 32,000 square feet of meeting space, the Camberly Brown Hotel has added a 2,200-square-foot ballroom and adjacent 800-square-foot boardroom, and the Galt House has refurbished many meeting rooms.
* Sage Hospitality Resources of Denver will spend $30 million on a historic YWCA building to redevelop it as a 300-room luxury hotel, with Embassy Suites, Hilton, and Marriott all expressing interest in running it; it should be completed 12 to 14 months after construction starts later this year. Adjacent buildings on Fourth Street, the upscale street that runs through Old Louisville to Churchill Downs, have been leased for retail and entertainment development.
Construction of a $12 million, 160-room Courtyard by Marriott two blocks from the convention center was started in August 1997, and it should take 12 to 14 months to complete.
Northern Kentucky There are plans for seven (not yet identified) new hotels in Kenton, Campbell, and Boone counties, some related to the development of the new convention center in Covington, which will be adjoined by the new 14-story, 326-room Marriott.
The 306-room Holiday Inn Cincinnati Airport (located in Northern Kentucky) has received the Holiday Inn Worldwide Quality Excellence Award, placing it in the top ten percent of Holiday Inns worldwide. The hotel is located two miles from Cincinnati/Northern Kentucky International Airport.
Tennessee Nashville At Opryland USA Hotel Convention Center, a $175 million expansion last year debuted The Delta, a 4.5-acre, 15-story "interiorscape" that includes a river; an island with shops and restaurants; seven upstairs meeting and boardrooms with views; an 85-foot-high fountain; a 400-seat restaurant in a 20,000-square-foot antebellum-style mansion; a spectacular indoor, flower-filled garden; an elevated walkway that connects guest rooms to meeting space; and a gazebo for private receptions. The 988 guest-room expansion provides a new total of 2,879 rooms, including more than 200 suites. The hotel's 145,000-square-foot Ryman Exhibit Hall was increased to 289,000 square feet, the most of any hotel in the world, they say. The addition of 20 new meeting rooms brought the hotel's total to over 85. The new Delta Ballroom, at 55,465 square feet, is almost twice as large as the hotel's next largest ballroom of 30,000 square feet, and has a 40-foot by 80-foot stage.
In downtown Nashville, the Union Station Hotel, a 124-room Romanesque-revival building that was a train station from 1900 until 1976, has become a visitor attraction in its own right. The luxury property, managed by Grand Heritage Hotels, features a 222-foot clock tower, an ornate lobby, and more than 11,000 square feet of meeting space.
Chattanooga Extensive renovations have been completed at the Clarion and the Marriott at the Convention and Trade Center, while the Radisson Read House Hotel and Suites, and the Grand Central Building of the Choo-Choo Holiday Inn have had restorations.
Gatlinburg A new Clarion Inn & Suites downtown is one block from the convention center. It has deluxe rooms and suites, a penthouse, rooftop meeting facilities, and an exercise room.
The Quality Inn & Suites Greystone Lodge, on the river, has been totally renovated.
Kingsport MeadowView Conference Resort and Convention Center, a member of the International Association of Conference Centers, is a 196-room property with a 35,000-square-foot exhibition hall, a 10,000-square-foot grand ballroom, a 3,500-square-foot junior ballroom, a 96-seat amphitheater with eight-hour chairs, two executive boardrooms, four meeting rooms, and four conference rooms. Outside are the 18-hole Cattails golf course designed by Denis Griffiths, a heated pool, two lighted tennis courts, a 25-acre park and wetlands conservatory for walking and jogging, and easy accessibility to white-water rafting, guided fishing, hiking at Bays Mountain and on Kingsport's Greenbelt walking trail, NASCAR racing, and downhill skiing.
Knoxville The 385-room Hyatt Regency Knoxville has replaced all guest room furniture and by March of next year will replace all soft goods and all hallway carpets. Renovations will continue through the next two years and total $1.5 million.
Memphis The Peabody Hotel in Memphis has recently renovated its 75,000 square feet of convention and meeting facilities, including its boardroom and its 20,000-square-foot Tennessee Exhibit Hall. The Executive Conference Center, which occupies the entire third floor, offers teleconferencing and a full range of audiovisual support services and equipment.
Walland At a cost of $4.5 million, The Inn at Blackberry Farm, a country house hotel on 1,100 acres in Walland, TN, bordering the Great Smoky Mountains and a 30-minute drive from Knoxville Airport, has just added eight cottages with 16 luxurious suites for a room total of 42. The additions opened in September at this Relais & Chateaux property whose "Foothills Cuisine" was featured in the August issue of Food and Wine Magazine. Each new suite has a private porch, king-sized bed, seating area with custom-made furniture, wood-burning fireplace, and fully-stocked pantry (at no extra charge at this all-inclusive property), dressing room, and bath with whirlpool tub. A new administrative cottage will be joined in December by a cottage with 4,700 square feet of meeting and fitness space, including a spacious conference room, a boardroom, and additional meeting rooms, in the same luxurious style as The Inn, but secluded from the resort activities. Dining room and two adjacent rooms in The Inn are also usable as meeting space. Activities center around two fully stocked trout ponds, a fly-fishing school, tennis courts, a swimming pool, jogging paths, and hiking trails. In-room massages, manicures, pedicures, and facials are available, as is a spa cuisine menu.
West Virginia White Sulphur Springs West Virginia is still best known for the classic Greenbrier, where a new policy allows guests on the MAP plan to dine at the Golf Club at no extra charge and without a jacket and tie. Ditto for the new Slamming' Sammy's, a sports entertainment center during the day, and a high-energy nightclub in the evening. The hotel has put $5.5 million into golf club improvements, including a casual dining option--Sam Snead's at The Golf Club.
Getting There Kentucky Lexington is 83 miles from the Cincinnati/Northern Kentucky International Airport on Interstate 75. The city also has its own Blue Grass Field ten minutes from downtown, served by 11 airlines with a total of 48 nonstop and direct inbound flights a day. There are direct flights from cities such as Dallas, Detroit, Oklahoma City, Philadelphia, Richmond, Tallahassee, and Toronto. The cost of a cab is approximately $12 from Blue Grass to downtown.
Louisville International Airport just opened the first of two new parallel runways; completion of the second by 1998 will double airport capacity. The expanded capacity has already increased the total number of carriers to 17. The airport, in the middle of the city, provides nearly 100 flights a day and boasts some of the lowest fares in the region. Cab time to downtown is seven minutes and costs $10 to $15.
Cincinnati/Northern Kentucky International Airport in Hebron, KY, is the fastest growing major airport in the U.S. It is home to Delta's second-largest hub, Comair's largest hub and headquarters, and 12 other airlines with over 530 daily departures to 110 cities nonstop. Sabena, Belgian World Airlines, began a daily, nonstop flight last spring to Brussels. The airport also has direct flights to Zurich, Switzerland; Frankfurt, Germany; London; Paris; Vancouver; and Montreal through joint efforts of Delta and SwissAir (and service to Sao Paulo, Brazil via Atlanta). A few years ago, Delta began $375 million in improvements at the airport, which added 25 new gates, a new 840,000-square-foot concourse, a new 340,000-square-foot terminal, and a new automated baggage system that tracks each piece individually. It is 12 miles via the interstate from downtown Cincinnati and less than a two-hour drive from Lexington and Louisville.
Tennessee The flight schedule at Nashville International Airport, which serves 83 markets, includes a combined total of 350 arrivals and departures daily. It is served by 17 airlines with access from all parts of the nation and the world. A cab from the airport to downtown averages $14 to $17.
Memphis International Airport is one of the nation's busiest (and the largest cargo airport in the world). It is a major hub for Northwest Airlines, and five other major carriers and five regional carriers offer 600 flights per day. KLM Royal Dutch Airlines provides regular direct flights to Amsterdam. It is a 15-minute cab ride to downtown, which costs about $15.
McGhee Tyson Airport in Knoxville is served by 13 airlines with connecting service with other major airlines at given transfer cities such as Atlanta; Nashville; Chicago; Washington, DC; Charlotte; Cincinnati; Memphis; Pittsburgh; Raleigh/Durham; Dallas/Fort Worth; and St. Louis. It is fast becoming a regional airport. A taxi to downtown hotels is $8.
Fly/drive packages are available from Atlanta or Knoxville to Pigeon Forge. (McGhee Tyson Airport is 47 miles away.) There is a Gatlinburg/Pigeon Forge Airport seven miles away in Seviervile.
Chattanooga Metropolitan Airport is served by USAirways (with 375 seats daily), ASA, Northwest Airlink, and Comair. After a $20.5 million renovation, the thermally efficient new terminal opened in 1992 with 126,000 square feet of space. Cab fare to downtown is $12 for one person.
The Tri-City Regional Airport in Kingsport/Johnson City has connecting flights to anywhere in the world and nonstop flights to several major cities. It is only 15 minutes from downtown Kingsport for a taxi fare of about $20 to $25. Many hotels, including the new MeadowView Conference Resort and Convention Center, provide shuttle service to and from the airport.
West Virginia Access to the famous Greenbrier resort has been eased with commuter service by US Airways from Pittsburgh, Charlotte, and Washington, DC, to Greenbrier Valley/Lewisburg Airport. USAirways provides nonstop service via Boeing 737s to and from New York's LaGuardia every Saturday, Sunday, and Wednesday. Arrangements can be made with the hotel for transportation, which takes about ten minutes.
Major carriers at Charleston's Yeager Airport provide direct service to and from regional hub cities such as Pittsburgh; Charlotte; Washington, DC; New York; and Chicago. More than 540 cities can be accessed on 1,400 connecting jet flights. A cab from the airport to downtown takes only eight minutes and costs about $7. Charleston is also one of the most readily accessible cities in the United States via automobile. It is at the crossroads of three major interstates: I-64, I-79, and I-77.
Venue Menu Lexington, KY, is world-renowned for the Kentucky Horse Park, Keeneland Race Course, the Red Mile Harness Track, as well as many famous private horse farms. It also offers 15 public and private golf courses, including Kearney Hills Links and Marriott's Griffin Gate Resort (rated one of the nation's top 75 resort courses by Golf Digest), and 23,000-seat Rupp Arena, home court for the 1996 NCAA Basketball champions, the University of Kentucky Wildcats.
In May, the 124th Kentucky Derby will be run at Churchill Downs in Louisville, where its history is traced at the Kentucky Derby Museum. But this city is also known for its performing arts at the Kentucky Center for the Arts and the outstanding regional Actors Theatre of Louisville; its more than 2,500 restaurants; a fine Kentucky Art & Craft Gallery; its historic West Main Street, with brick sidewalks and mid 19th-century architecture; and Kentucky Kingdom, which has one of the world's longest, fastest, and tallest new roller coasters. Downtown Louisville has seen the return of the Louisville Slugger Bat Plant and Museum; it's the building with the 120-foot bat leaning against it. The city also has a new steamboat, the Spirit of Jefferson, cruising a stretch of the scenic Ohio River. Louisville's private Valhalla Golf Club was designed by Jack Nicklaus; the city has several other excellent courses including Seneca, one of the most-played in the state.
The range of entertainment available in Northern Kentucky is enormous. It includes museums and arts events in Cincinnati and Covington; thoroughbred racing at Turfway Park or River Downs; riverboat or yacht excursions; gaming at Argosy Casino in nearby Lawrenceburg, IN; oodles of shopping; and nightlife at Covington Landing, a floating entertainment complex. Also in Covington is Mainstrasse Village, a restored German village with more than 35 outlets and special events.
Tennessee's Nashville, a.k.a. Music City USA, is the home of Grand Ole Opry, which started as a platform for the National Life and Accident Insurance Company to sell their services on the radio. Nashville On Stage, an all-star concert series, now fills its stage at Opryland Park, a theme park that also offers 24 rides and a dozen musical shows. Across the street is Music Valley Village with a vintage record shop, Nashville Palace with live music, and the Texas Troubadour Theatre.
Downtown Nashville's Music Row is an eclectic mix of old homes and high-rises with offices of the major record labels. The Country Music Hall of Fame is here, too. The District, a 16-block downtown area, is packed and still expanding with more clubs and restaurants, including a new NASCAR Cafe and a Country Music Cafe. Restored Ryman Auditorium, original home of the Opry, hosts many concerts.
Memphis abounds with things to do, including musical meccas and nightclubs full of great food and rousing sounds, a Victorian village, nearby plantations, an authentic replica paddle-wheel riverboat, and the National Civil Rights Museum. It has plenty of entertainment parks and arcades and no shortage of shopping. It is also a center of visual and performing arts, from the popular to the classical, with highly regarded exhibitions in the Memphis International Cultural Series such as Ramesses II, Catherine the Great, Napolean, and the Sultans of the Ottoman Empire, as well as the Imperial Tombs of China and The Titanic!
Old City, a historic downtown warehouse district of red brick buildings in Knoxville, offers shopping, dining, and entertainment, while the Star of Knoxville, an authentic Mississippi-style paddle wheeler, carries 325 passengers on river cruises. There are five golf courses in town and seven lakes surrounding it. Visitors can tour the Knox County Regional Farmers' Market or visit the city, state, and national parks in the area.
How's the Weather? Kentucky's mild climate averages annual temperatures from 54 degrees Fahrenheit in the northeast to 58 degrees in the southwest. Annual precipitation averages about 48 inches and average snowfall, 13.7 inches. Seasonal temperatures vary, with winter ranging from the 20s to the 40s and spring rising quickly from 34 degrees to 54 in March, to 54 to 75 in May. In the summer the range is 62 to 85 and in the fall, from 79 to 58.
In Tennessee, spring is very pleasant in the Nashville area, though March tends to start out cool. Summer is warm and humid. Fall is warm and pleasant, while winter is mild but temperatures range from cool to as cold as 29 degrees. If snow occurs, it is usually in January or February and rarely heavy.
The temperatures in Memphis average 81 degrees in the summer to 41 in the winter with an average of only 5.3 inches of snow. The relative humidity averages 69 percent.
Knoxville has an average low in January of 30 degrees and high of 47; and a low of 68 degrees in July with a high of 87. Its annual average snowfall is 12 inches and average precipitation is 47 inches.
Chattanooga has average temperatures of 45 degrees in winter, 62 in spring, 78 in summer, and 62 in fall.
West Virginia has mild winters and warm--but pleasant--summers in the low-lying areas and valleys, including the western region. In the central portions and more mountainous areas of West Virginia, winters are colder, with a greater chance of snow. Charleston's average mean temperature is 55.6 degrees Fahrenheit; its average high 77.1, and its average low is 34.1.
For More Information For a complete guide to convention bureaus, centers, and hotels, visit http://www.meetingsnet.com .' World Wide Web site at
Kentucky Lexington Convention and Visitors Bureau Anna Nash, convention sales manager (606) 233-1221 Fax: (606) 254-4555 http://www.visitlex.com
Louisville and Jefferson County Convention & Visitors Bureau Mark Barnes, director of convention sales (502) 584-2121 Fax: (502) 561-3120 http://www.louisvillevisitors.com
Northern Kentucky Convention & Visitors Bureau (Covington, KY) Michael Rozow, president (606) 261-4677, (800) 447-8489 Fax: (606) 261-5135 http://www.nkycvb.com/
Tennessee Nashville Convention & Visitors Bureau Anetha Grant, director of sales (615) 259-4730 Fax: (615) 244-6278 http://www.musiccityusa.citysearch.com
Memphis Convention & Visitors Bureau John Oras, senior vice president convention development (901) 543-5304 Fax: (901) 543-5350 http://www.memphistravel.com
Knoxville Convention & Visitors Bureau Beverly Ogle, convention sales manager (423) 523-7263 (800) 727-8045 Fax: (423) 673-4400
Pigeon Forge Department of Tourism Kay Powell, assistant director (423) 453-8574, (800) 251-9100 Fax: (423) 429-7362 http://www.pigeonforge.tn.us
Chattanooga Area Convention and Visitors Bureau Jennye S. Miller, director of convention development (423) 756-8687, ext. 222; (800) 964-8600 Fax: (423) 265-1630 http://www.Chattanooga.net/cvb
Kingsport Convention and Visitors Bureau Mary Steadman, executive director (423) 392-8820, (800) 743-5282 Fax: (423) 392-8603 http://www.kingsportchamber.org
Johnson CityJonesborough Washington County Chamber of Commerce Cynthia Hale, director of sales (423) 461-8012 Fax: (423) 926-7360
Gatlinburg Department of Tourism & Convention Center Jan Frierson, senior sales manager (convention center) (423) 436-2392 Fax: (423) 436-3704 http://www.gatlinburg.com
West Virginia Charleston Convention & Visitors Bureau Eddie Canaday, director of sales (304) 344-5075 (800) 733-5469 Fax: (304) 344-1241 http://www.charlestonwa.com