Bruce McDermott, the new general manager of The National Conference Center in Lansdowne, Va., wasn't sure how to commemorate the first anniversary of 9/11. With nearly 1,000 guest rooms, the former Xerox Document University outside Washington, D.C., now has the military as its biggest customer. (Xerox employees still work in offices that are part of the complex.) For the hundreds of meeting attendees in training sessions that week, McDermott knew that he couldn't let the anniversary pass ...

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