With hotel owners' emphasis on ROI, "hoteliers are now more like accountants," says Robert C. Harvey, who has just retired after serving 26 years as convention director for the National Council of Teachers of English in Urbana, IL. Looking back at his quarter century in the meeting industry, Harvey notes that the biggest change in the business is the altered relationship between planners and hoteliers. All the penalty clauses in today's hotel contracts, which are included regardless of an ...

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