It started in March when Delta cut travel agency commissions for tickets sold in the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands. By the end of the month, American, Continental, Northwest, United, US Airways, America West, and Air Canada had matched Delta's move. While airlines no longer are commenting on the issue, at the time Delta CEO Leo Mullin told USA Today they did it for a simple reason: “There's too much capacity and not enough passengers.” The airline industry, already ...

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