Most Recent Blog Posts

Aug 20, 2004

Hotel wins suit against NAPUS

"National Assn of Postmasters of the US will have to pay the Hyatt Regency Washington more than $257,000 plus related costs under an Aug. 6 summary....More
Aug 20, 2004

Airline spoof still flying high

For some reason, I just flashed on an airline spoof site I wrote about last fall that still gives me the giggles to think about. So, this being....More
Aug 20, 2004

Watch out for Ted!

I know Republicans have had Sen. Edward Kennedy, D-Mass., on their "watch" list for eons, but now it seems that air transportation officials have....More
Aug 19, 2004

Are AMCs taking over?

When even industry associations like SITE and ICPA are turning over their organizational leadership to association management companies, you know the....More
Aug 19, 2004

Project Attrition Phase 2 report is here

Here’s the link to the CIC’s latest research results on why attendees book outside the block. It also contains some pretty good suggestions on ways....More
Aug 19, 2004

A new use for blogs

Cool new use for blogs in today’s New York Times—teachers are using them in classrooms to help students interact, share experiences, and all that....More
Aug 19, 2004

Groaners

Someone sent me a list of serious groaners, which of course I have to share with you all, in slightly modified form: An antenna was tapped to plan an....More
Aug 18, 2004

Why it costs so much to use a hotel phone and other burning questions

An interesting interview with J. Willard Marriott Jr., the 72-year-old chairman and namesake of the 2,700-hotel Marriott Hotels International, in the....More
Aug 18, 2004

Federal air marshals on the decline

That’s right, despite the fact that they currently only fly on 5 percent of flights and increasing rumblings that "something" is bound to happen....More
Aug 18, 2004

Starwood on diversity

Starwood makes the grade at diversitybusiness.com, with an article on its diversity philosophy and business practices. "Our goal is to have the....More
Aug 18, 2004

Helping hands during hurricane aftermath

Not only did the Hyatt Regency Coconut Point Resort....More
Aug 17, 2004

Trekkies take over and other strange headlines

From the New York Post: "The Jets were unable to book a hotel for the team in downtown Indianapolis for their game because there's a Star Trek....More
Aug 17, 2004

One more on building trust

Another interesting article about trust and customers from Direct magazine. While it's written for the direct marketer and the retail end of things,....More
Aug 17, 2004

Creating community the eBay way

According to Catalog Age, there's a lot you can learn from the eBay model, regardless of what "product" you're selling--including, I would argue,....More
Aug 16, 2004

Turning customer evangelism upside down

An interesting question from marketing guru Katherine Stone on the recent Fast Company Now Blogjam: "Plenty of people talk about customer evangelism....More
What's face2face?

An eclectic mix of news about meetings and events, hospitality, and business travel, along with helpful hints and the occasional rant.

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