Negotiating is both a science and an art. In meetings, things are going to change, and change quickly. It's important to understand the need to be flexible in negotiating. With that as the first fundamental, here is a list of important things to keep in mind before, during, and after a negotiation: Don't let legal issues confuse customer service. If you don't know what something means, and the hotel representative doesn't either, then there is a problem. If you allow that to happen, you ...

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