Although Perkins Coie LLP, a law firm of 450 lawyers based in Seattle, has seen tremendous success over the years, company management is far-sighted enough to know that there is always room for improvement. In 1996, the firm conducted a job satisfaction survey. In the 40-person finance department, the score was only “average” — lower than expected. In response, Perkins Coie's director of finance and CFO Wayne Robinson created a “book club” with a focus on leadership. The group read books, ...

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