Tip of the month Recognize employees often and in small ways. The reason? The frequency of praise is more important than its size. If you stake too much on an occasional big incentive, you may lose employees who think they're not valued. Book of the month Ultimate Rewards by Steven Kerr (Harvard Business School Press, 1997) calls on those at the forefront of business thinking--Peter Drucker, Rosabeth Moss Kanter, Noel M. Tichy--to speak about what motivates people to achieve. The book, an ...

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