Bob Nelson’s Motivation Matters:
Keeping Up in a Down Economy

Bob Nelson

In a recent survey of 1,400 CFOs from U.S. companies with 20 or more employees, the staffing giant Accountemps asked what has the most negative impact on employee morale. The most common answer was "lack of honest communication," followed by "failure to recognize employee achievement," "micromanagement," and "excessive workloads for extended periods." The survey then asked: "Which is the best remedy for low morale?" The executives' responses: communication (48 percent), recognition programs (19 percent), monetary rewards for exceptional performance (13 percent), unexpected rewards (11 percent), teambuilding events or meetings (3 percent), and additional days off (3 percent).

Here are my ideas for implementing each of these elements in your workplace.

Communication—The single most important tool you have is perhaps the simplest: honest communication. Employees need information about their jobs, but they also want to know more, such as what's going on in the organization. In addition, they want to be asked for their ideas for improving processes or saving money. Best Buy recently set up online surveys to solicit ideas from its employees for cutting costs and in just the first three weeks got 900 ideas!

Recognition Programs—It's time that companies made a concerted effort to teach managers how to use recognition. It must be specific. Don't say, "Everyone is doing a good job—keep it up," but rather, "Before we start our meeting agenda, let's name five things that are going well for us right now." (A strategy a manager from Disney recently shared with me.)

Monetary Awards for Exceptional Performance—Employees want to see their salaries grow again. They also want to see financial awards aligned with performance. For example, even though Home Depot has had to close some of its stores, the company realigned its goals and tied them to the efforts of employees. As a result, it recently distributed a record number of bonuses to front-line staff.

Unexpected Rewards—Though spontaneity means acting without planning, it is possible to plan for spontaneity. For example, have the resources ready for spontaneous recognition: gift cards from Starbucks or Amazon, or party supplies. Host an ice-cream social or bring in a pizza to celebrate a milestone or group success. Use some of the time together to identify and acknowledge individual efforts that made the achievement possible.

Teambuilding Events—Group activities, field trips, entertainment events—these go a long way toward building morale. When possible, try to link these events to some success the team has achieved and, ideally, let the group decide what to do.

Time Off—This is an excellent option when more costly rewards are not an option. For example, Los Angeles–based JS Communications recently gave employees two free "I Don't Want to Get Out of Bed" days. And Boston-based Greenough Communications started "Winter Fridays," in which high-performing employees are allowed to leave at 3 p.m. on Fridays.

         Subscribe in NewsGator Online   Subscribe in Bloglines

Want to use this article? Click here for options!
© 2010 Penton Media Inc.


Acceptable Use Policy
blog comments powered by Disqus

Search for Meeting Space

Find Event Suppliers, Request Quotes

Search 75,000 Venues


Advanced Search

The Meeting Planning Blog

Face2Face Latest Posts

Social Media

Meetings Collaborative

Rate your experience with meeting venues and suppliers.

Facility / Hotel

 
Powered by: Meetings Collaborative
Aega Awards

Apex Webinars

Demonstrating Leadership in Turbulent Times

Join MeetingsNet, the Convention Industry Council, and two meeting professionals to learn how seeking out professional development and volunteer opportunities can enhance your career advancement. Click here for free registration.
View it Now! | View APEX Archives

Webinars

Association Day: How to Plan a Winning International Meeting

Join MeetingsNet for two webinars for association professionals taking meetings outside the U.S., featuring expert panelists covering topics from launching your first international meeting to budgeting, sponsorship, and negotiations.
View on Demand | View Archived Webinars

Recent Comments

Powered by Disqus

Back to Top

Explore Our Newsletters

On Corporate Meetings & Incentives

Must-See Meeting Files

Visit the MeetingsNet expert-advice site, where we’ve got top meeting pros on camera answering a variety of your questions as well as a collection of educational—and sometimes offbeat—editors’ pick lists — from the top tech tools to the best books for meeting professionals.

Meeting Planner Survival Guide

Whether you're a novice planner or a veteran, this compilation of must-read articles is your meeting planning resource.

Pharma Meeting Management Forum

Medical Meetings and the Center for Business Intelligence present the Sixth Annual Pharmaceutical Meeting Management Forum in Philadelphia. March 14-16.

Find out more.

Suppliers/
Facilities/CVBs

MeetingsNet makes it easy to find the CVBs, tourist boards, and facilities you need for your next meeting.

Deal Finder

Special offers brought to you by MeetingsNet.

Find A Job

Targeted to all aspects of the hospitality and special events industry.

Education
Central

Upcoming Events, Live and Online

Inside Current Issue

March cover

March 2010

February cover

February 2010

January cover

January 2010

December cover

December 2009

November cover

November 2009

Browse Back Issues