It's not enough to have preferred suppliers, you must be able to monitor their performance so that it continually improves, and therefore, your meeting outcomes improve. This may seem counterintuitive, especially if you feel you have already selected best-in-class suppliers. But the bottom line is that we should all strive to take performance to the next level, and a thoughtful Continuous Improvement (CI) process helps us get there. In order to set up improvement targets, you need to have ...

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