20 Changemakers

 
Highlights
These individuals have driven SMMP in their companies, advanced their roles as meeting pros, and are helping to take our industry to the next level.

Carol Muldoon
Director of meeting services
KPMG International
Montvale, N.J.


PAST Before joining KPMG, Mul-doon was an event manager for the Muscular Dystrophy Association, where her responsibilities included the annual Jerry Lewis Labor Day Telethon. She started with KPMG 22 years ago as planner of small training events in a group of three, and now directs a 100-member operation.


CRED In 1998, KPMG's senior management, concerned with the number of meetings and programs happening at the local level without much oversight, asked Muldoon to look into rationalizing the process. “It was a big moment in my career,” she says. “I ran some focus groups internally and put together a proposal to fully centralize our meeting needs. The company's CFO and AFO supported the plan, and that was really the inception of what I would consider to be our SMMP program.” Last year, her role expanded significantly as she presided over the merger of the company's event marketing departments and meetings services department.


SUCCESS STORY “As an individual planner, I used to have full responsibility for the firm's annual partner meeting, and to have the chairman of the firm recognize the value I brought to putting that meeting on was extremely important. As a manager, being able to grow our department and be seen as a real partner by our internal clients and company leaders has been a real achievement.”


FORWARD-THINKING Her new meetings department is a year old, and “we've tracked a lot of data. The key is what we do with that data.” The goal is to better leverage spend with suppliers and to extend the small meetings program to more cities. She is also on the steering committee for a new in-house training center KPMG is developing, “and I'm looking forward to being involved in its design and operation.”


ADVICE “Don't just accept that things are the way they are and can't be changed. Seek out new opportunities.”

Return to 20 Changemakers


Acceptable Use Policy
blog comments powered by Disqus

         Subscribe in NewsGator Online   Subscribe in Bloglines

Want to use this article? Click here for options!
© 2009 Penton Media Inc.

Meetings Collaborative

Rate your experience with meeting venues and suppliers.

Facility / Hotel

 
Powered by: Meetings Collaborative

The Meeting Planning Blog

Face2Face Latest Posts

Digital Edition on MeetingsNet

Apex Webinars

Creating Green-Meetings Standards

An industrywide effort to produce achievable, voluntary standards for greener meetings and events is under way. The Accepted Practices Exchange (APEX), an initiative of the Convention Industry Council, is working with the Environmental Protection Agency and ASTM International Standards to create baseline guidelines that both meeting managers and the hospitality community can embrace. Join us for a free webinar.


View it Now! | View APEX Archives

Webinars

What Meeting Planners Need to Know to Manage E-Meetings

Virtual meetings save time and money, get a thumbs-up from the “green” crowd, and offer new ways for companies and organizations to communicate, market, and sell. It’s time for meeting managers to start booking and managing them.
View it Now | View Archived Webinars

CVB Supplement 2008

The Changing Face of CVBs

Featuring:
*Changing Face of CVB's
*CVB's Go Green

·Go to Digital Edition

Recent Comments

Powered by Disqus

Back to Top

Explore Our Newsletters

On Corporate Meetings & Incentives

Meeting Planner Survival Guide

NEW & IMPROVED! Whether you're a novice planner or a veteran, this compilation of must-read articles is your meeting planning resource.

Pharma Meeting Management Forums

Medical Meetings and the Center for Business Intelligence present the 5th Annual Pharmaceutical Meeting Management Forum, March 29-31, in Baltimore.

Click here for registration info and agenda.

Suppliers/
Facilities/CVBs

MeetingsNet makes it easy to find the CVBs, tourist boards, and facilities you need for your next meeting.

Deals &
Discounts

Special group hotel offers brought to you by MeetingsNet.

Find A Job

Targeted to all aspects of the hospitality and special events industry.

Education
Central

Upcoming Events, Live and Online

Inside Current Issue

August cover

January 2009

July cover

Dec 2008

November cover

November 2008

October cover

Oct 2008

Sept cover

Sept 2008

Browse Back Issues