1. Canada is officially bilingual.

  2. Although they often use first names over the phone, French-speaking Canadians may use surnames in person.”

  3. Anglophone Canadians often begin informal meetings with small talk; however, all Canadians tend to get down to business fairly quickly.

  4. Francophones usually are not as reserved as Anglophones. They are more likely to use expansive gestures, touch during a conversation, and stand closer while talking. Anglophones tend to be more reserved than their U.S. counterparts.

  5. Empirical data and other substantial facts are considered the most reliable forms of evidence; feelings are not as much of a priority as in some other cultures.

  6. There is a tendency to associate the U.S. with crass commercialism and self-promotion. Refrain from exaggerated or unsubstantiated claims in presentations or promotional literature.