“I see meetings as the engine that drives the organization,” says Barbara Burgess, chief executive officer, Pathways Home Health, Hospice, and Private Duty, Sunnyvale, Calif. Meetings are where decisions are made and agreements are locked down. However, Burgess found, the engine at her company had stalled. She says she was “surprised and not happy at all with what I was seeing” upon finishing the acquisition of a building and shifting her focus back to operations and meetings. The bimonthly ...

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