Diamond Fiber Products Inc. knew it needed to take action when it read the results of an employee survey. It indicated that 65 percent of the workers felt that management did not treat them respectfully; 56 percent approached their work with pessimism; and 79 percent felt they weren't rewarded for a job well done. To counter these perceptions, the company developed a program called the 100 Club, which stresses attendance, punctuality, and safety for employees. The 100 Club is an annual ...

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