In the big picture, meeting and incentive planners can't control much. They can't control terrorism, viral outbreaks, or the global economy. They can't control how their senior management and attendees — and attendees' spouses — react emotionally to a particular meeting destination or to stepping onto an airplane. But meeting executives should remember the things that they can control, and two of the stories in this issue really bring that point home to me. In our cover feature, we deliver ...

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