Toronto-based Fairmont Hotels and Resorts, which operates 38 properties in six countries, 21 of which are in Canada, has made several chainwide technology improvements. On July 1, all Fairmont properties, including some of Canada's best-known resorts (The Fairmont Banff Springs, The Fairmont Chateau Whistler, The Fairmont Chateau Lake Louise …) began offering wireless Internet access in all public spaces.
This complements an initiative announced last November to upgrade every meeting space and guest room with high-speed connectivity. The daily rate for Internet access is $9.95 in the local currency, but as of April, guests in the gold and platinum tiers of the company's frequent guest program have been offered the service for free.
Also in July, Fairmont announced the launch of a toll-free, 24/7 technical support hotline for guests. The Fairmont Virtual Assistant is staffed by the company's IT department. Calls that cannot be resolved on the telephone are referred to on-site systems managers.