DAMAGED LUGGAGE As any seasoned traveler knows — from experience — claims for lost or damaged luggage need to be reported to the offending airline's service center before leaving the airport. But what if the airline doesn't provide appropriate service and compensation? One recourse is to report your complaint to the Aviation Consumer Protection Division of the Department of Transportation. For contact information and instructions, go to http://airconsumer.ost.dot.gov. These days, baggage ...

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