Imagine if you could analyze your top performers through a microscope, identify the traits that make them successful, and then train everyone else in the organization to act in the same way. Though to some this might sound a bit too Orwellian, to Mark E. Furman, a research scientist who developed the theory called "human performance modeling and engineering," it's a perfectly reasonable, even humanistic, approach to maximizing performance. Furman, the director of The Keys to Success, Inc., ...

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