HOW CAN MANAGERS in high-turnover industries keep their people motivated? Some answers can be found in the latest research by the SITE Foundation, titled “Motivation in the Hospitality Industry.” The survey of employees in the fast-food and hotel industries revealed how important it is for employers to create an environment in which people feel good about their jobs. For example, the study found a 17.5 percent lower turnover rate at companies at which employees felt supported by their ...

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