Just Think "First, employees want to be valued, listened to, and treated fairly. You can't expect much from incentives if these basics aren't in place." --Christie Mason, president, The Manager's Forum, in HumanCapital magazine Need a Read? In Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others (Joessey-Bass Publishers, January 1999), co-authors James M. Kouzes and Barry Z. Posner make a strong case for regular, public, personalized recognition for a job well done. ...

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