Recognition doesn't have to be formal to be effective--in fact, it can be as informal as encouraging your managers to provide timely, sincere, and specific praise to people who are performing well. Here's an example of how one manager for the City of San Diego, working with limited time and resources, almost single-handedly developed a culture of informal recognition within her department. When Elsie Tamayo first started in her position as training director for the City of San Diego's ...

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