Dianne Anderson, a corporate meeting planner for the Huntington Beach, CA office of the Boeing Company (formerly McDonnell Douglas Aerospace Company before the August merger), plans about 170 meetings and events a year that involve "customers." By that word, she means everyone from the armed forces to foreign dignitaries to government officials and others. "The protocol can get a little tricky," says Anderson, "especially when an event involves people from foreign countries, say a Chinese ...

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