Two years after the Society of Incentive & Travel Executives handed over its management to association management company SmithBucklin Associates, membership is on the upswing, and the organization's finances have stabilized. But some members — especially old-timers — feel that the organization still has a long way to go when it comes to responsiveness. After years of losing members and bleeding money, SITE hired SBA in summer 2002 to run its day-to-day operations. Membership had been ...

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