I'll begin my look ahead with a glance to the past. The mid-1980s arrival of the fax machine may have been the technological change of the decade in the average office. The 1990s were a period of constant technological change, as it became commonplace to use the Internet for research and e-mails began to compete with phone calls as the preferred tool of business communication. Offerings such as dmc-net.com made it possible for anyone anywhere to find a DMC in any part of the world by the end ...

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