My e-mail connection went down a few days ago. Did I get a little upset? Feel a little helpless? Want to hit something? Yes, to all three. It's amazing that something I didn't even have until 18 months ago is now so vital to my daily existence that a single day without it is a major inconvenience. I'm not alone. Technology has made a major impact on the meeting and hospitality industries. While we might not yet be taking advantage of all the new technology that's out there, we are making ...

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