AS GUILLAUME APOLLINAIRE, the French poet and critic, once observed: “Now and then it's good to pause in our pursuit of happiness and just be happy.” The same could be said of managing today. Every now and then, we all need a break from striving to make things happen to just reflect on and appreciate what has happened — and think about the people who have made it happen. A sales manager at Novartis Pharmaceuticals recently told me how he took some time with his team to reflect on what each ...

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