Just Think In 2000, more than 7 trillion e-mail messages will circulate in the United States alone, up from 4 trillion in 1998. The average person now receives 30 e-mails daily, making e-mail the second-most-popular form of communication after the phone (which, don't forget, had a 96-year head start). Source: cyber dialogue Need a Read? N. Fredric Crandall, PhD, and Marc J. Wallace, PhD, founding partners of the Center for Workplace Effectiveness in Northbrook, Ill., have hit on a reality ...

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