The timing couldn’t be better for the release of the new white paper, entitled “Engagement,” from the Site (formerly the Society of Incentive and Travel Executives) International Foundation. With stories of layoffs and demotivated workers making the headlines daily, never has employee engagement been more critical for companies. The white paper differentiates between discretionary effort—the extra effort given by an employee who is satisfied with his or her job—and engagement, which is a ...

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