2011 was a rough and tumble year, one with more than its share of excitement and innovation. It was also a year when everyone seemed far too busy, with not nearly enough time to ponder or apply new ideas for making meetings more effective. So we end 2011 with two competing story lines: Was it a year that helped us work faster, smarter, and better, when pockets of the meetings industry finally began laying down the ideas and best practices that will help us prepare for adversities ahead? Or ...

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