Who would have thought that volcanic ash from Iceland would ground air traffic around the world, with cancellations cascading from Europe to North America and Asia in a matter of days? Who would have imagined that a geological force that dates back to before dinosaurs would defeat the best jet engines that modern technology can offer? And who could have predicted that an industry that spends months focused on on-site learning, networking, and ROI for a single event could have all that work ...

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