Faced with the cancellation of a large 2009 travel-reward program for a West Coast automotive client, Excellence in Motivation, a Dayton, Ohio–based provider of incentive and performance improvement services, laid off 34 of its 250 employees last month. These are the first layoffs in the company’s 15 years in business, according to Bob Miller, president and CEO. “We had a late cancellation and had to make some adjustments to our cost structure,” he says. “There is no positive spin on that. ...

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