Here's how the Windsor Court in New Orleans can turn your worst nightmare--a senior executive getting walked--into a dream.
Your exec is escorted in a limo to a nearby luxury hotel, says Director of Marketing Chuck Magill. "We purchase a suite whenever possible." The next day, the walked guest is whisked back to a top-floor suite at Windsor Court, with extra amenities and a letter of apology from the managing director.
Arrangements sometimes are even made in advance, Magill notes. When this happened with a small meeting recently, all eight attendees were met at the airport by a limo and sipped champagne during their drive to the other hotel, where they found chocolates and a Windsor Court robe among their room amenities.
Quips Magill: "It's amazing how frequently the angriest customer ends up our greatest fan."