Day one of the 2011 Financial & Insurance Conference Planners Education Forum started at lunchtime, and by the end of the afternoon attendees had already experienced a riotous emcee, Wendy Liebman, who claimed an airline even lost her carry-on luggage; a keynote session from Cheryl Cran, who helped the audience discover what cats and refrigerators have in common; an al fresco lunch featuring in-season produce, the hallmark of Banquet Chef Scott Mickelson; and the secret behind the design ...

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