“When selecting a third party, take your time and do the math. You are going to be working with these people day in and day out. You have to trust and respect each other. And if there are personality clashes with you or your management, it is never going to work.” — Leanne Acton, CMM, Penn Mutual Life Insurance Co. “You need someone who knows your company. That takes relationship-building. It works best for companies that know they ...

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