Continental Airlines (for the second consecutive year) and America West Airlines topped the latest J.D. Powers and Associates/Frequent Flyer magazine customer satisfaction survey, but neither airline showed up on the latest Zagat list of top ten domestic carriers. The two surveys use some of the same criteria, but different methods and sampling in rating airlines. The fifth annual J.D. Powers/Frequent Flyer study, dealing exclusively with U.S. carriers, was based on responses from several ...

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