"I can't get no satisfaction" is still the mantra of frequent flyers, but a majority said Continental Airlines outperformed the eight other major domestic carriers for long-haul (more than 500 miles) and short-haul flights last year. The J.D. Power and Associates/Frequent Flyer magazine 2000 Domestic Airline Customer Satisfaction Study is based on evaluations from 6,079 travelers who each logged more than 25 domestic roundtrip flights in 1999. Respondents said the four most important ...

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