With some 100,000 employees in more than 65 countries, Amsterdam-based ING Group has become a worldwide financial services giant. Meanwhile, after a string of acquisitions over the past few years, its North American subsidiary, ING Americas, leads the list of U.S. insurers in life and annuities premiums. With that kind of growth — especially when it happens primarily through acquisitions — comes an inevitable focus on cost-cutting. Add a softening economy, and the penny-pinchers make a ...

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