There's nothing like a Ritz-Carlton for holding meetings, according to the first-ever survey of meeting professionals done by J.D. Power and Associates. When asked which hotels do the best job with their meetings, the majority of the 2,600 survey respondents named Ritz-Carlton out of a list of ten chains.
The remainder of the survey, which explored the aspects of service that lead to a successful meeting, held few surprises. In the initial booking phase, respondents said they prefer salespeople who have a "can-do" attitude. During the planning and event phases, respondents like to work with a hotel that does a thorough job of turning over files from sales to convention services. Also important is a knowledgeable convention services manager (and preferably one who's on site and available when needed). At the end of a meeting, planners look for an effective post-con meeting and timely, accurate billing.
The average respondent to the survey had 11 years of meeting planning experience and plans 33 meetings per year.
In a related survey, J.D. Power asked business travelers to rate more than 6,000 stays at upscale chains. Coming out on top of the list of 11 major brands: Westin Hotels & Resorts.
3. Indep. Luxury Hotels