When I traveled to New York City recently, I had the thrill of staying in the midst of the neon and excitement of Times Square at the Marriott Marquis. A lot of other travelers had the same thrill: The hotel was running at an amazing 94 percent occupancy during the two nights I was there. At 1,946 rooms, that sounds like a setup for an elevator nightmare. However, with the hotel's new Miconic 10 elevator system — “Destination driven, that's the way to go!” says Tina Strauss, senior account ...

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