What is in this article?:
5 Trends in the Hotel World
1. Companies are asking for increasingly personalized experiences for incentive attendees.
2. Some hotels are offering tiered Internet access: It’s free if you just want to check e-mail; more bandwidth comes at a price.
3. Executives may need to be pushed to make booking decisions earlier. With the coming availability crunch (which is already here at some destinations), hotels are not able to hold space as long as they have been without commitments.
4. Food and beverage costs have risen enormously, so planners may not get F&B-related concessions that they’ve become accustomed to.
5. The “RFP spam” problem continues: With electronic request for proposal systems, planners or their third-party representatives tend to send RFPs to more properties than they did in the past. Responding to these RFPs is time-consuming for hoteliers, because the electronic forms must be completed in a specific way and all fields must be filled in before the response can be sent, regardless of whether it’s a 50-person business meeting or a 700-person program. One planner suggested a possible solution: On the back end of an e-RFP system she once used, RFP forms could be streamlined and customized, which could make it less time-consuming for hotels to complete.