On March 27, London's Heathrow Airport opened its new, state-of-the-art Terminal 5 — an upgrade long overdue for what has been considered one of the world's least favorite airports. But opening day did nothing to improve the travel hub's image, as computer and baggage foul-ups caused countless delays and cancellations. And even when flights finally began running normally, more than a week later, British Airways announced it would not move its long-haul services to Terminal 5 until June — a ...

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